While we’re busy working on the next update, we’ve decided to introduce new forum rules to help make this a positive and productive community for all SSP users as well as those considering getting an SSP.
- bugs need to be reproducible on our end and have to be confirmed by at least 3 forum users
- feature requests need votes from at least 3 other forum users before we consider them
- if you write a feature request or report a bug, do not phrase your post in a negative tone, and keep it factual
- posting a feature request does not guarantee that we will implement the feature
- first use the information in the forum to find out how a feature works, before posting
- do not post a bug report for a feature you haven’t researched how to use or you don’t understand
- before posting, ask yourself if you are missing a piece of information and need to ask a question first
- do not go on a rant about a bug or a feature
- do not ask when a bug or feature will be implemented
- do not ask for a general timeline for development (i.e. a roadmap)
- do not ask what the developers are working on right now
- do not complain about a feature or bug not being implemented or fixed yet
- do not rant about something not working, and instead write a factual, informative bug report in a neutral tone
- do not demand to implement something specifically how you want it to work
- do not ask to change features so they work exactly like some other product you might have, just post a feature request instead and provide the necessary background info on why you need the feature
- do not complain that feature X is missing, which some other product does offer
- do not belittle or patronize anyone in your posts
- no trolling of any kind is allowed, including posting just to stir up negative discussions
OTHER IMPORTANT STUFF
Keep in mind that new feature requests might introduce new bugs. We do our best to catch bugs but because of the complexity of the software it’s impossible to test every feature each time we post an update.
If you are not comfortable with the latest software update, don’t use it, and use an older version. We only support the latest software version though, so at some point you might have to upgrade.
We might not reply to posts. This doesn’t mean we didn’t read them, or that we don’t pay attention to them or don’t care. We might simply be too busy to reply immediately. Software development takes an extreme amount of focus and running a business involves a lot more than just writing software.
If you see a post that breaks any of these rules, don’t reply to it, but instead flag it.
Moderators reserve the right to edit post titles and content, to remove posts, and to remove and silence user accounts, for any reason at any time. Your access to the forum is a privilege and not a right.
We cannot implement every feature request and fix every bug immediately. We’re a small team and do our best to accommodate and prioritize requests.
These rules are effective immediately, retroactive, and replace previous forum rules.